Unable to Login to Zenoss Cloud

Incident Report for Zenoss Cloud

Resolved

Our identity provider (Auth0) introduced a second key in preparation for a new feature (certificate rotation). This second key caused an issue with our session library. Auth0 has reverted their change. Login to all Zenoss tenants is now functioning correctly.

Posted Apr 22, 2020 - 12:04 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 22, 2020 - 11:50 CDT

Update

The root cause has been identified and mitigation efforts are underway.

Posted Apr 22, 2020 - 11:49 CDT

Investigating

Zenoss is investigating an issue where logins to Zenoss Cloud are failing to create new sessions.

Posted Apr 22, 2020 - 10:06 CDT

This incident affected: Authorization and Authentication (Authentication API) and Zenoss Cloud (Collection Zones).